Support

Getting started

Epioneum works as a guest, with no account or sign-up. After the setup questionnaire, tap + on a meal to log food by search or barcode. Everything you log is stored on your device.

Managing your subscription

• View, change, or cancel: open iOS Settings, tap your name, then tap Subscriptions and Epioneum. You can also open Apple’s subscription page. Access continues until the end of the paid period after cancellation.
• Restore a purchase: open the Epioneum paywall and tap Restore.
• Request a refund: Apple is the merchant of record, so refunds go through reportaproblem.apple.com. Our full Refund & Cancellation Policy covers the trial, cancelling, timings, and what we do if Apple turns you down.

Your data

• Export: open Settings → Privacy & data → Export inside the app to create a portable JSON copy.
• Delete everything: open Settings → Privacy & data → Erase all data, or delete the app. Erasing app data does not cancel a subscription.
• Apple Health: access is read-only and optional. Turn it on or off from the app or in iOS Health settings.

Pricing

Epioneum is one app with no tiers, billed monthly or yearly after a 14-day free trial. Every price is listed on the Pricing page.

Privacy

Your food log, weight, and profile live on your device. We don’t sell your data, run ads, or track you. Read the full Privacy Policy.

Still stuck?

Email support@epioneum.com with your device model, iOS version, and a description of what happened. A screenshot helps, but please remove anything you don’t want to share.