Terms of Service

1. Who we are

Epioneum is operated by Epioneum LLP, a limited liability partnership registered in England and Wales, whose registered office is at Stoney Works, 8 Stoney Lane, London, SE19 3BD, United Kingdom. In these terms, “we”, “us” and “our” mean Epioneum LLP.

You can reach us at legal@epioneum.com for legal notices, or support@epioneum.com for anything else.

2. What these terms cover

These terms apply to two things: the epioneum.com website, and the Epioneum iPhone app together with any subscription to it. By using either, you agree to them. If you do not agree, please do not use them.

Two other documents form part of the same agreement and are worth reading: the Privacy Policy, which explains what the app does with your information, and the Refund & Cancellation Policy, which explains how to cancel and how refunds work.

3. Your licence to use the app

While your subscription is active we grant you a personal, non-exclusive, non-transferable, revocable licence to use Epioneum on devices you own or control, for your own personal, non-commercial use. We keep ownership of the app; nothing here transfers it to you. You may not copy, sell, rent, sub-licence, reverse-engineer or attempt to extract the source code or the bundled database, except to the extent the law expressly permits despite this restriction. Apple’s own licensed-application terms also apply to your use of the app, as presented to you by the App Store.

4. Subscriptions, prices and payment

Epioneum is sold as an auto-renewing subscription through the Apple App Store, at the intervals and prices set out on our Pricing page. There is no free version of the app: after the trial ends, an active subscription is required to use it.

Apple is the merchant of record. Payment is taken by Apple through your Apple Account under the terms you accepted with Apple, and we never receive, handle or store your payment card details. Prices shown on this site are US App Store prices in US dollars; Apple sets the equivalent price in other storefronts and shows it to you before you confirm.

Each subscription renews automatically at the end of its period unless cancelled at least 24 hours before that period ends. We may change our prices for future periods; a change never applies retrospectively to a period you have already paid for, and Apple will tell you about an increase and seek your agreement where its rules require that.

5. The free trial

New subscriptions begin with a 14-day free trial carrying every feature of the app. If you cancel before the trial ends, you are charged nothing. If you do not cancel, the paid subscription starts automatically when the trial ends. The trial is available once per Apple Account per subscription group.

6. Cancelling and refunds

You can cancel at any time from iOS Settings, and you keep access until the end of the period you have paid for. Because Apple takes the payment, Apple also handles refunds, through reportaproblem.apple.com. The full process, including what we will do if you think Apple got it wrong, is in the Refund & Cancellation Policy.

7. Epioneum is not medical advice

Epioneum is a general-purpose nutrition tracking tool for healthy adults. It is not a medical device, and nothing in the app or on this site is medical, dietary or clinical advice, a diagnosis, or a treatment recommendation.

Nutrition figures are estimates. They come from public food databases and, for photographed meals, from automated recognition, and both of those can be wrong. The app shows you a source and a confidence score so that you can check a number instead of assuming it. Do not rely on Epioneum for decisions where an inaccurate figure could harm you.

Always consult a qualified healthcare professional before changing your diet, and particularly if you are pregnant or breastfeeding, are under 18, have diabetes, kidney disease, a heart condition or any other medical condition, take medication affected by diet, or have a history of disordered eating. If you are in a medical emergency, contact your local emergency services.

8. Acceptable use

Do not use the site or the app unlawfully, or to harm either. Specifically: do not probe, scan or overload our systems; do not inject malicious code; do not scrape beyond ordinary search-engine indexing; do not attempt to bypass the subscription; and do not use our content to train machine-learning models without our written permission. We may suspend access that breaches this clause.

9. Our content and yours

The app, this site, its design, the Epioneum name and the bird mark belong to Epioneum LLP. You are welcome to quote or link to us with attribution.

What you log in the app — your diary, weight and profile — is yours. It is stored on your device, we claim no ownership of it, and you can export or erase all of it from inside the app at any time.

10. Third-party data

The app draws on public food data from USDA FoodData Central and, for barcode lookups, Open Food Facts, each used under its own licence and credited on our About page. These are sources we build on rather than partners or sponsors, and they do not endorse Epioneum. We are not responsible for the accuracy of third-party data, though we do our best to represent it faithfully and to label estimates as estimates.

11. Availability

We aim to keep the app and the site working, but we do not promise they will be available without interruption or free of errors. We may change, suspend or withdraw features, and we may take the site down for maintenance. Where a change would materially reduce what a paid subscription gives you, we will tell you.

12. Liability

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited or excluded — including your statutory rights as a consumer.

Subject to that, and to the extent the law allows: the app and the site are provided as they are; we are not liable for loss that was not reasonably foreseeable when you started using them, nor for business losses; and our total liability arising out of or in connection with these terms is limited to the greater of the amount you paid us, or Apple paid us on your behalf, in the twelve months before the claim arose, and one hundred pounds sterling.

13. If you are a consumer

If you are a consumer, you have legal rights that these terms do not affect, including rights relating to digital content that is not as described, not of satisfactory quality, or not fit for purpose. Nothing here requires you to give those up. If a court finds any part of these terms unenforceable, the rest continues to apply.

14. Changes to these terms

We may update these terms. When we do, we will change the date at the top of this page, and for material changes affecting subscribers we will give notice in the app. The terms in force when you subscribed govern that subscription period.

15. Governing law

These terms and any dispute arising out of them are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If you are a consumer resident elsewhere in the United Kingdom, you may also bring proceedings in the courts of the part of the United Kingdom where you live, and consumers resident outside the United Kingdom keep any right their local law gives them to sue or be sued locally.