Terms of Service

1. Who we are

EpiNutri is provided by Epioneum LLP, a limited liability partnership registered in England and Wales, whose registered office is at Stoney Works, 8 Stoney Lane, London, SE19 3BD, United Kingdom. In these terms, “we”, “us” and “our” mean Epioneum LLP.

You can reach us at legal@epioneum.com for legal notices, or support@epioneum.com for anything else.

2. The app licence and these terms

The EpiNutri iOS app is licensed to you under Apple’s Licensed Application End User License Agreement (the “Standard EULA”), which you accept when you download the app from the App Store. The Standard EULA governs your licence to install and use the app itself, and these terms do not replace it.

These terms add the service terms for what the app connects to: your EpiNutri account and cloud service (sign-in, storing and syncing your records, meal photo analysis and subscription access), and the epioneum.com website. By creating an account or using the website, you agree to them. If you do not agree, please do not use them. If these terms and the Standard EULA conflict about the app licence, the Standard EULA wins.

Two other documents form part of the same agreement and are worth reading: the Privacy Policy, which explains what EpiNutri does with your information, and the Refund & Cancellation Policy, which explains how to cancel and how refunds work.

3. Who can use EpiNutri

You must be at least 14 years old to use EpiNutri, or the higher age your country requires for digital consent, with a parent’s or guardian’s consent where the law there requires it. A parent or guardian who gives that consent accepts these terms on the young person’s behalf.

4. Your account

EpiNutri needs an account and an internet connection: your records are stored in your cloud account rather than kept on your phone. You sign in with Apple or Google, and you are responsible for keeping that sign-in secure. An account is for one person; do not share it or create one in someone else’s name. While you have an account we give you a personal, non-transferable right to use the EpiNutri service for your own non-commercial use, and we keep ownership of the service and everything we provide through it.

5. Subscriptions, prices and payment

EpiNutri is sold as an auto-renewing subscription through the Apple App Store, at the intervals and prices set out on our Pricing page and shown in the app before you buy. There is no free version: after the trial ends, an active subscription is required to use the app.

Subscriptions are billed by Apple. Apple is the merchant of record: it takes payment through your Apple Account under the terms you accepted with Apple, and we never receive, handle or store your payment card details. Prices shown on this site are US App Store prices in US dollars; Apple sets the equivalent price in other storefronts and shows it to you before you confirm.

Each subscription renews automatically at the end of its period unless you turn off auto-renewal at least 24 hours before that period ends. Auto-renewal is managed in your Apple Account settings, not in EpiNutri: on iPhone, open Settings, tap your name, then Subscriptions. We may change our prices for future periods; a change never applies retrospectively to a period you have already paid for, and Apple will tell you about an increase and seek your agreement where its rules require that.

6. The free trial

New subscriptions begin with a 14-day free trial carrying every feature of the app. If you cancel before the trial ends, you are charged nothing. If you do not cancel, the paid subscription starts automatically when the trial ends. The trial is available once per Apple Account per subscription group.

7. Cancelling and refunds

You can cancel at any time in your Apple Account subscription settings, and you keep access until the end of the period you have paid for. Deleting the app or your EpiNutri account does not cancel a subscription. Because Apple takes the payment, Apple also handles refunds, through reportaproblem.apple.com. The full process, including what we will do if you think Apple got it wrong, is in the Refund & Cancellation Policy.

8. EpiNutri is not medical advice

EpiNutri is a general-purpose nutrition tracking tool. It is not a medical device, and nothing in the app or on this site is medical, dietary or clinical advice, a diagnosis, or a treatment recommendation. Calorie and nutrient targets, totals and trends are estimates for general information.

Nutrition figures come from public food databases and, for photographed meals, from AI recognition, and both can be wrong. AI estimates may be wrong: they can misidentify a food or misjudge a portion, so review and edit each result before you save it. The app shows you a source and a confidence score so that you can check a number instead of assuming it. Do not rely on EpiNutri for decisions where an inaccurate figure could harm you.

Always consult a qualified healthcare professional before changing your diet, and particularly if you are pregnant or breastfeeding, are under 18, have diabetes, kidney disease, a heart condition or any other medical condition, take medication affected by diet, or have a history of disordered eating. If you are in a medical emergency, contact your local emergency services.

9. Acceptable use

Do not use the site or the service unlawfully, or to harm either. Specifically: do not probe, scan or overload our systems; do not inject malicious code; do not scrape beyond ordinary search-engine indexing; do not attempt to bypass the subscription or scan limits; do not upload photos you have no right to share; and do not use our content to train machine-learning models without our written permission. We may suspend or close an account that breaches this clause.

10. Our content and yours

The app, the service, this site, their design, the EpiNutri and Epioneum names and the bird mark belong to Epioneum LLP. You are welcome to quote or link to us with attribution.

What you log in EpiNutri — your diary, weight, photos and profile — is yours. It is stored in your cloud account, we claim no ownership of it, and you give us only the permission we need to store it and provide the service to you, as described in the Privacy Policy. You can export or erase your records from inside the app at any time.

11. Deleting your account

You can delete your account at any time inside the app, from Settings → Privacy & data → Delete my account. Deletion removes your account and your personal cloud records; the limited records we keep afterwards, and for how long, are set out in the Privacy Policy. Deleting your account does not cancel an Apple subscription, so cancel that in your Apple Account settings as well.

12. Third-party data and services

The app draws on public food data from USDA FoodData Central and, for barcode lookups, Open Food Facts, each used under its own licence and credited on our About page. Meal photo analysis is performed by third-party AI providers named in the Privacy Policy. These are sources and suppliers we build on rather than partners or sponsors, and they do not endorse EpiNutri. We are not responsible for the accuracy of third-party data, though we do our best to represent it faithfully and to label estimates as estimates.

13. Availability

We aim to keep the service and the site working, but we do not promise they will be available without interruption or free of errors, and the app cannot reach your records without an internet connection. We may change, suspend or withdraw features, and we may take the service or the site down for maintenance. Where a change would materially reduce what a paid subscription gives you, we will tell you.

14. Liability

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited or excluded — including your statutory rights as a consumer.

Subject to that, and to the extent the law allows: the service and the site are provided as they are; we are not liable for loss that was not reasonably foreseeable when you started using them, nor for business losses; and our total liability arising out of or in connection with these terms is limited to the greater of the amount you paid us, or Apple paid us on your behalf, in the twelve months before the claim arose, and one hundred pounds sterling.

15. If you are a consumer

If you are a consumer, you have legal rights that these terms do not affect, including rights relating to digital content and services that are not as described, not of satisfactory quality, or not fit for purpose. Nothing here requires you to give those up. If a court finds any part of these terms unenforceable, the rest continues to apply.

16. Changes to these terms

We may update these terms. When we do, we will change the date at the top of this page, and for material changes affecting subscribers we will give notice in the app. The terms in force when you subscribed govern that subscription period.

17. Governing law

These terms and any dispute arising out of them are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If you are a consumer resident elsewhere in the United Kingdom, you may also bring proceedings in the courts of the part of the United Kingdom where you live, and consumers resident outside the United Kingdom keep any right their local law gives them to sue or be sued locally.